gk11 Terms and Conditions

1 Introduction and Acceptance

These terms and conditions ("Terms") form a legally binding agreement between the gk11 platform ("we", "us" or "gk11") and you ("user", "member"). By using our services through the gk11 website, mobile version or any other digital channel, you agree to these Terms.

gk11 operates a safe and reliable online casino and betting platform for users in Bangladesh. Our platform offers a variety of games including slots, live casino, cricket betting, Mines, mini baccarat and more.

These Terms are written in English and are governed by the laws and regulations of Bangladesh. This English version shall be considered authoritative for the purposes of any legal interpretation.

2 Account Registration

An active account is required to use the full services of the gk11 platform. When registering, you must comply with the following conditions:

• Each individual may create only one account. Having more than one account is strictly prohibited.
• All information provided at registration must be completely truthful, accurate and up to date.
• It is entirely your responsibility to keep your account login credentials (username and password) confidential.
• You may not allow third parties to use your account.
• Account ownership or access may not be transferred to another person.

2.1 Information Verification

gk11 reserves the right to verify registered information at any time. A national identity card (NID), passport or other government-issued document may be requested for verification. Withdrawals may be held until verification is complete.

2.2 Account Security

If you notice any unauthorized access or suspicious activity on your account, notify our support team immediately. gk11 will not be held responsible for any loss resulting from a failure to protect account security.

3 Age Verification and Identity

By registering, you confirm that you are at least 21 years of age. gk11 may request a government-issued ID to verify age at any time. gk11 reserves the right to hold deposited funds until age verification is complete.

If it is established that a user has accessed the platform while under the required age, the relevant account will be closed immediately and all winnings will be forfeited.

4 Deposits and Withdrawals

4.1 Deposits

Deposits at gk11 are currently accepted via bKash, Nagad and Rocket. The minimum deposit amount for each method is ৳500.

• Funds will be added to your account once a deposit has been successfully completed.
• Deposits from third-party payment accounts are not accepted; only a payment method registered in your own name may be used.
• A correct reference number must be provided at the time of deposit.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 10 to 45 minutes.

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may not be processed until verification is complete.
• gk11 reserves the right to hold withdrawals in cases of suspicious transactions.
• Funds related to a bonus may not be withdrawn until the relevant bonus conditions have been met.

4.3 Currency

All transactions on the gk11 platform are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members at gk11 are eligible to receive a 150% bonus on their first deposit up to ৳15,000. The following conditions apply to claiming this bonus:

• After receiving the bonus, a wagering requirement of 25 times (25x) the total bonus amount must be completed.
• Bonus funds may not be withdrawn until the wagering requirement has been met.
• The welcome bonus applies only once per account.
• The gk11 rules on bonus use must be followed.

5.2 VIP Program and Cashback

The gk11 VIP program has four tiers — Bronze, Silver, Gold and Platinum. The weekly cashback rate differs at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback
• Platinum: up to 1.0% weekly cashback

It is possible to move up to a higher VIP tier through regular activity and compliance with platform rules. gk11 reserves the right to change the cashback conditions.

5.3 General Bonus Terms

• Using multiple accounts to take advantage of bonuses is strictly prohibited.
• If bonus abuse is suspected, gk11 may cancel the bonus and suspend the account.
• Each promotional offer has its own validity period — if not used within the set time, the bonus will be cancelled.

6 Gameplay and Fair Play

gk11 is fully committed to fair play. All games operated on our platform use SSL encryption and an impartial random number generator (RNG).

• The outcome of every game is determined in a completely impartial manner.
• If any player attempts to influence a game outcome, the account will be permanently closed.
• If a game result is abnormal due to a technical error, gk11 reserves the right to void that round.
• If a game is left incomplete due to loss of internet connection, it will resume after reconnection.

6.1 Betting Limits

Each game has a set minimum and maximum bet limit, which is displayed on the game page. gk11 reserves the right to change these limits.

7 Prohibited Activities

Any of the following activities are strictly prohibited on the gk11 platform and may result in account closure:

• Creating multiple accounts or using a third party's account.
• Using the platform for money laundering or any illegal financial activity.
• Bonus abuse — such as exploiting system vulnerabilities to collect extra bonuses.
• Attempting to influence game outcomes using software, bots, automation tools or any other technical means.
• Fraudulent conduct or collusion with other players.
• Using threatening, harassing or abusive language.
• Attempting to bypass or break the platform's security measures.
• Providing a false identity or forged documents.

If evidence of such activity is found, gk11 will immediately close the relevant account, forfeit all winnings and take legal action where necessary.

8 Responsible Gambling

gk11 is fully committed to responsible gambling. We believe that gambling is a form of entertainment, not a source of income.

• Never place bets beyond your budget.
• You should not keep playing in the hope of recovering lost money.
• If you experience gambling problems, visit our Responsible Gaming page.
• Contact our support team to request Self-Exclusion.

gk11 is obliged to temporarily or permanently close an account at any user's request.

9 Privacy and Data

Your personal information is stored and processed in accordance with the gk11 Privacy Policy. We do not sell your information to any third parties.

• Your personal information is protected through SSL encryption.
• Information may be shared with authorities where necessary to fulfil legal obligations.
• You may request deletion of your data at any time — however, this may be limited for active accounts.

10 Intellectual Property

All content on the gk11 platform — logos, designs, software, text, graphics and game interfaces — belongs to gk11 or its licensors.

• Copying, distributing or modifying any content without prior written permission from gk11 is prohibited.
• A limited licence is granted to use the platform for personal and non-commercial purposes.

11 Limitation of Liability

To the maximum extent permitted by applicable law, gk11 will not be liable for:

• Loss caused by internet disconnection or failure of third-party services.
• Loss resulting from a user's negligence or deliberate provision of false information.
• Any temporary issues caused by unexpected technical errors or server outages.
• Financial loss resulting from gambling.

gk11 is committed to maintaining the highest service standards at all times and will endeavour to resolve any issues promptly.

12 Account Closure

12.1 At the User's Initiative

You may close your account at any time by notifying our support team. All eligible funds in the account should be withdrawn before closure.

12.2 At gk11's Initiative

gk11 reserves the right to suspend or permanently close an account for any of the following reasons:

• Violation of any part of these terms and conditions.
• Fraudulent or illegal activities.
• Non-cooperation with the verification process.
• Being inactive for a long period (generally more than 12 months).

13 Dispute Resolution

If you have any dispute or complaint, please contact our support team first. We are committed to resolving all complaints fairly and as quickly as possible.

• When submitting a complaint, provide the relevant transaction ID, date, and detailed information.
• Contact the support team via live chat or email.
• gk11's decision will be considered final, however both parties may mutually agree to choose an alternative resolution method.

14 Changes to Terms and Conditions

gk11 reserves the right to partially or fully modify these terms and conditions at any time. For significant changes, you will be notified via your registered email or through a notification on the platform.

If you continue using the platform after any changes, you will be considered to have accepted the new terms and conditions. The latest terms and conditions will always be available on this page, and the "Last Updated" date will be mentioned at the top of the page.

If you have any questions about these terms and conditions, please contact our support team — we are available 24/7 to serve you.